Shipping Policy
Last Updated: Mon Jul 05 2021
- We ship packages every Thursday.
- Our shipping schedule is subject to change without prior notice. But, we’ll communicate the change to customers.
- We'll consolidate multiple customer items into one box if they arrive on the same day. Otherwise, we process shipments as they arrive at our warehouse.
- All items deemed as fragile or susceptible to damage will ship in original packaging. e.g shoes, electronics e.t.c. We’ll crate very fragile items upon request and at the customer’s expense to avoid damage.
- We process shipments and send updates to customers daily. We ship packages after invoice payment.
- We acknowledge customer shipment was received at our warehouse through email updates. No email update means, shipment was not received at our warehouse.
- We calculate International shipping cost with shipping weight determined at Heroshe US warehouse.
- The shipping weight determined at Heroshe US warehouse overrides all other shipping weight on the packages received from US online stores or courier services.
- We round UP all International shipping weight to the nearest whole number. For example, if your shipping weight is 2.1, or 2.2, or 2.3, or 2.4, or 2.5 lbs, we’ll round it up to 3 lbs and bill you for 3 lbs.
- We have the right to reject and return packages delivered to Heroshe warehouse if the package is flagged and confirmed as fraudulent.